A professional association of installation and services engineers has been launched to offer service support not only to the end customer but also to smaller electrical independents who are not able to carry repairs themselves.
The National Organisation of Installation & Service Engineers (NOISE) is a trade association for the consumer electronics service industry which affiliates “the highest level of manufacturer-authorised service centres”. It currently has almost 60 members spread throughout the UK, including Northern Ireland, and plans to expand its network to Southern Ireland very soon.
The association’s aim is to provide “easy access to the best possible after sales support for CE products” and its members will be working to nationally agreed repair and installation standards. The members will service all major CE and domestic appliance brands, including Sony, Samsung, Panasonic, Toshiba, Loewe, AEG, Miele and LG. They will aim to complete jobs within five days; their field staff will carry ID cards and be CRB checked.
Using the association’s website www.thenoiseuk.com the end user (a retailer or a consumer) will be able to enter their details with a request for service and the job will be signposted to the appropriate repairer. A confirmation email will be sent to him with the servicing company’s details and a job number which will help to track the progress of the order online.
Steven Pearson, director of Noise UK, stressed that NOISE is a trade association and not a repair network. “It is not our intention to compete with the other service networks for contracts from the large retailers. The website is aimed at the end user and the smaller independents who may wish to indicate that they can arrange service for their customers at the click of a mouse.”