Retailers of the Year 2012 have been named

In Industry News On

Barretts Digital World, Hughes Electrical and Crampton & Moore have  been awarded with the title of Retailer of the Year 2012 in the D&G annual survey of electrical retailers.

Sponsored and administered by Domestic & General, it is the UK’s biggest consumer survey of electrical retailers with over a quarter of a million survey questionnaires sent out to customers following a major purchase such as a TV or a washing machine. High street independent retailers, multiple store chains and online retailers are rated in the survey on a scale of 0-10 in four areas depending on channel. High street stores are rated on their presentation, product information, customer service and demonstration while on-line vendors are rated on site presentation, ease of navigation, product information and convenience of delivery.

The Independent Retailer of the Year 2012 title went to Barretts of Canterbury. Having scooped a ROTY last year for being the UK’s most recommended single store, Barretts this year achieved an overall customer satisfaction score of 96.63%. Last year’s winner Aclands came in as runner up with 96.08%, closely followed by South Point Electrical scoring 94.25%.

The multi-store Retailer of the Year 2012 accolade has been won by Hughes Electrical. With Hughes Direct winning the online ROTY last year, the Hughes chain of High Street stores have scored 88.73% on customer satisfaction in 2012. The Scotland-based Hydro Electric and Apollo chains were the runners up.

Internet Retailer of the Year 2012 was Crampton & Moore which won the Internet ROTY survey in 2010.

You may also read!

Haier Smart Home awarded Sustainable Markets Initiative 2023 Terra Carta Seal

The Sustainable Markets Initiative today announced that Haier Smart Home, the number one company globally in major home appliances,


Major conference on electrical safety tackles full lifecycle of products

The clear focus of the 2023 Electrical Product Safety Conference was the importance of the whole product lifecycle –


Electrical Safety First featured in major royal book on shaping the UK’s future leadership

Electrical Safety First said it is delighted to be part of a select group of businesses and charities featured


Mobile Sliding Menu

©2021 Innovative Electrical Retailing. Datateam Business Media Limited. All rights reserved.
Registered in England No: 1771113. VAT No: 834 8567 90.
Registered Office: 15a London Road, Maidstone, Kent ME16 8LY