by Stuart Hopwood | May 20, 2025 | Sales Training, Industry Comment, Industry News, Product News
YES, a bad review can be good! Negative reviews might feel like a setback, but if handled well they can build trust, show professionalism, and even win over new customers. Here’s how to turn them to your advantage. No independent retailer wants to see a poor...
by afiller | Apr 29, 2025 | Features, Industry News
In a landmark partnership to accelerate the UK’s transition to net zero, The Appliance Recycling Group and sustainability firm, Bloom ESG have announced a joint initiative to develop and launch the UK’s first certified carbon certificate programme based on Waste...
by Stuart Hopwood | Mar 13, 2025 | Sales Training, Features
What’s so important about making a great ‘first impression’? Paul Laville, Director at T21 Group, explains to IER about an interesting encounter, of which prompted him to highlight the topic of ‘first impressions’, and that all too familiar retail greeting...
by Stuart Hopwood | Feb 11, 2025 | Industry News, Industry Events, Sales Training
CEDIA, the Association for Smart Home Professionals™, has announced its 2025 CEDIA Tech + Business Summits programme for the UK smart home technology industry. These free, one-day events highlight the latest advancements and emerging trends, offering industry...
by Stuart Hopwood | Jan 9, 2025 | Features, Industry News, New Appointments
Newly appointed Diego Perrone, Haier Europe MD for UK & Ireland, recently provided a unique opportunity for IER managing editor, Stuart Hopwood, to meet and catch up to discuss his exciting new role. It’s worth noting at this stage, during 2024, it’s been an...
by Stuart Hopwood | Oct 12, 2024 | Awards, Awards, Awards, Features, Industry Events, Industry News, Product News
Take a look at the latest IER Autumn issue – you may recognise some familiar faces of the IER Award Winners along with some interesting editorial. https://content.yudu.com/web/69r/0A1ckkv/IERAutumn2024/index.html
